Return Policy Page
Returns and Refunds
What are the terms and conditions for returns?
The buyer's return terms are as follows:
All items that make up the product must be submitted;
The product must be returned in its original packaging; The product must not show signs of use; The product must include all intact labels; The product must come with an invoice, instructions, accessories and gifts.
1. Reasons for Return/Refund
Buyers can return products for the following reasons:
Order not received (e.g., package lost in transit)
Incomplete parts received (e.g., product missing parts, product missing from order)
Wrong product received (e.g., wrong size/color, different product)
Physically damaged product received (e.g., dents, scratches, cracks)
Defective product received (e.g., malfunction, not as expected)
Change of mind.
If the seller is not satisfied with the reason for the return/refund, a dispute can be filed. In this case, the case will be investigated and a fair solution will be offered based on the evidence provided by both parties.
2. Submit Evidence
Buyers must submit photographic evidence clearly stating the reason for the return/refund (if applicable). Some examples include:
Photos showing product errors or defects (for damaged/defective products)
Photos of the packaging inside and outside.
Additional documents may be required if:
The quality of the evidence provided is not satisfactory, clear and high-quality evidence must be provided, and evidence inconsistent with the buyer's statement will be rejected.
The seller disputes the case and requests evidence for further investigation.
3. Product Returns
The buyer must ensure that the returned product is well packaged to prevent damage during transportation to the return address.
4. Return postage
Return shipping will be paid
[Return Refund] What happens after the seller receives my return/refund request?
The seller will be notified of your return/refund request and must
respond within 48 hours. You can expect three possible results:
1. The seller accepts your order
If the application is accepted, you will receive a return notification via in-app notification and email (if applicable). Once the return product is approved, the corresponding refund will be processed.
2. The seller does not respond within the specified time
If the seller does not respond in time, your request will be automatically approved and the refund will be processed accordingly.
3. Disputes with sellers
If a dispute occurs, action will be taken to mediate. The buyer and seller may be asked to provide additional evidence to reach a fair solution.
4. Seller counter-offer
After receiving a refund request, the seller can make a counter-offer for an amount that you can accept or not accept within 3 days, and if you do not take any action after this period, the counter-offer will automatically take effect.
[Order Security] What is a guarantee?
Guarantee that the goods you purchased are received and the quality is guaranteed, simplifying the refund process when problems arise. Therefore, for any purchase made through our platform, the amount you paid will be credited to the seller's account when you confirm receipt or within 7 days after receiving the goods.
For orders that have not yet been shipped
The seller must ensure that the purchased goods are shipped within the warranty period, otherwise the payment will be automatically refunded to you at the end of the warranty period.
If the seller has not yet shipped, you can extend the warranty period once for an additional 3 days. To do this, select "Extend warranty" on the order details page.
For shipped orders
If you have not received the order yet, but it has been shipped, if you are still interested in receiving it, you can extend the warranty period once for an additional 7 days.
What are the terms and conditions for returns?
The buyer's return terms are as follows:
All items that make up the product must be submitted;
The product must be returned in its original packaging; The product must not show signs of use; The product must include all intact labels; The product must come with an invoice, instructions, accessories and gifts.
1. Reasons for Return/Refund
Buyers can return products for the following reasons:
Order not received (e.g., package lost in transit)
Incomplete parts received (e.g., product missing parts, product missing from order)
Wrong product received (e.g., wrong size/color, different product)
Physically damaged product received (e.g., dents, scratches, cracks)
Defective product received (e.g., malfunction, not as expected)
Change of mind.
If the seller is not satisfied with the reason for the return/refund, a dispute can be filed. In this case, the case will be investigated and a fair solution will be offered based on the evidence provided by both parties.
2. Submit Evidence
Buyers must submit photographic evidence clearly stating the reason for the return/refund (if applicable). Some examples include:
Photos showing product errors or defects (for damaged/defective products)
Photos of the packaging inside and outside.
Additional documents may be required if:
The quality of the evidence provided is not satisfactory, clear and high-quality evidence must be provided, and evidence inconsistent with the buyer's statement will be rejected.
The seller disputes the case and requests evidence for further investigation.
3. Product Returns
The buyer must ensure that the returned product is well packaged to prevent damage during transportation to the return address.
4. Return postage
Return shipping will be paid
[Return Refund] What happens after the seller receives my return/refund request?
The seller will be notified of your return/refund request and must
respond within 48 hours. You can expect three possible results:
1. The seller accepts your order
If the application is accepted, you will receive a return notification via in-app notification and email (if applicable). Once the return product is approved, the corresponding refund will be processed.
2. The seller does not respond within the specified time
If the seller does not respond in time, your request will be automatically approved and the refund will be processed accordingly.
3. Disputes with sellers
If a dispute occurs, action will be taken to mediate. The buyer and seller may be asked to provide additional evidence to reach a fair solution.
4. Seller counter-offer
After receiving a refund request, the seller can make a counter-offer for an amount that you can accept or not accept within 3 days, and if you do not take any action after this period, the counter-offer will automatically take effect.
[Order Security] What is a guarantee?
Guarantee that the goods you purchased are received and the quality is guaranteed, simplifying the refund process when problems arise. Therefore, for any purchase made through our platform, the amount you paid will be credited to the seller's account when you confirm receipt or within 7 days after receiving the goods.
For orders that have not yet been shipped
The seller must ensure that the purchased goods are shipped within the warranty period, otherwise the payment will be automatically refunded to you at the end of the warranty period.
If the seller has not yet shipped, you can extend the warranty period once for an additional 3 days. To do this, select "Extend warranty" on the order details page.
For shipped orders
If you have not received the order yet, but it has been shipped, if you are still interested in receiving it, you can extend the warranty period once for an additional 7 days.
